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Sales and Service Supervisors

What they do?

Retail trade managers perform some or all of the following duties:

A. Determine staffing requirements and hire or oversee hiring of staff.

B. Plan, direct and evaluate the operations of establishments engaged in retail sales or of departments in such establishments

C. Manage staff and assign duties

D. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales

E. Determine merchandise and services to be sold, and implement price and credit policies

F. Locate, select and procure merchandise for resale

G. Develop and implement marketing strategies

Where they find work?

1. Retail trade - 73.0%
2. Wholesale trade - 6.0%
3. Other services (except public administration) - 6.0%
4. Real estate and rental and leasing - 3.0%
5. Accommodation and food services - 2.0%
6. Administrative and support waste management and remediation services - 2.0%

What education do I need?

1. In general, you usually need a high school diploma and previous experience in your area of work.

2. To be a food service supervisor, you need a college diploma in food service administration, hotel and restaurant management or a related field, or several years' experience in food preparation/service.

3. To be an executive housekeeper, you usually need a college diploma or university degree in hospital or hotel management or business administration. You may substitute extensive experience as a cleaning supervisor for educational requirements.

4. Many recent entrants have a community college diploma, and almost 2 in 5 have an undergraduate university degree.

High School Subject that will help:

1. Math
2. English
3. Business
4. Computer-related courses

What can you expect to make:

The average hourly wages for Sales and Service Supervisors is $14.11/HR, which is close to the average for occupations in the sale and service sector and are below average for all technical, professional, and skilled occupations. These wages grew at a below-average rate from 2002 to 2004.

Average Wage

Sales and Service Supervisors wages

Expected Wage by Age

Sales and Service Supervisors Wage By Age


3% of Sales and Service Supervisors are unemployed. This rate is close to the average for technical, professional, and skilled occupations.


Sales and Service Supervisors Unemployment

Trends in Unemployment

Sales and Service Supervisors Trends in Unemployment

Current Job Outlook:

The job outlook for Sales and Service Supervisors is considered Average because:

1. Employment grew at an average rate.

2. Hourly wages ($14.11) are below the average ($18.07), and the rate of wage growth is also below average.

3. The unemployment rate (3%) is close to the 2004 average (7%).

Future Job Prospects:

Your job outlook will continue to be Average because:

1. Employment growth will likely be above average because tax cuts and low interest rates should contribute to strong consumer spending.

2. Although the retirement rate will likely be average, the number of retiring workers should contribute to job openings.

3. The number of job openings will likely exceed the number of job seekers. This will not be significant enough to have an impact on the work prospects.

Highest Concetration:

The highest concentrations Retail Trade Managers are found in Alberta and British Columbia while the lowest concentrations are in New Brunswick and Quebec.

Useful Experience:

1. Staff supervision

2. Customer service

3. Communication skills

Part Time Workers

Sales and Service Supervisors Part Time Workers

Part time workers:

11% of Sales and Service Supervisors are employed only on a part-time basis. There were 248,100 workers employed in these occupations in 2004, an increase of 97% since 1997.

Age Demographics

Sales and Service Supervisors Age Demographics

Age Demographics:

The retirement rate to 2009 will likely be average influenced by a similar-to-average retirement age (61).

Self Employed

Sales and Service Supervisors Self Employed

Self Employed:

Roughly 6% of Sales and Service Supervisors are self-employed. This is considered Average for the industry as a whole.

Men vs Women

Sales and Service Supervisors Men vs Women

Men vs Women:

57% of the individuals employed as Sales and Service Supervisors are women. Compared to other industries, this is Average.