Collectors perform some or all of the following duties:
A. Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
B. Resolve collection issues by making payment arrangements by telephone or visit to debtor
C. Recommend legal action or discontinuation of service in cases where payment is not forthcoming
D. Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
E. Answer correspondence, prepare reports and maintain records and files related to collection work
F. May work with on-line accounts and systems.
1. Administrative and support waste management and remediation services - 22.0%
2. Finance and insurance - 21.0%
3. Public administration - 20.0%
4. Information and cultural industries - 8.0%
5. Wholesale trade - 6.0%
1. Completion of secondary school is required.
2. A business college diploma may be required.
3. A period of on-the-job training is often provided for collection clerks and collection officers.
4. A collections licence issued by the province or territory of employment is usually required.
5. Many recent entrants have either an undergraduate university degree or a community college diploma.
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The average hourly wages for Collectors is $17.21/HR, which is close to the average for occupations in the business, finance and administration sector and are close to the average for all intermediate occupations. These wages grew at a below-average rate from 2002 to 2004.