The following is a summary of main duties for some occupations in this unit group:
A. Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
B. Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
C. Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and r
D. Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
1. Retail trade - 19.0%
2. Information and cultural industries - 13.0%
3. Administrative and support waste management and remediation services - 12.0%
4. Public administration - 9.0%
5. Finance and insurance - 9.0%
6. Transportation and warehousing - 8.0%
7. Wholesale trade - 8.0%
1. In general, you usually need a high school diploma and may also need some college or other post-secondary programs.
2. You may also need clerical or sales experience.
3. With experience, you may move up the ranks to become a supervisor.
4. Most recent entrants have a community college diploma, and almost 2 in 5 have a undergraduate unversity degree.
1. Computer Basics - Word and Excel
The average hourly wages for Customer Service, Information and Related Clerks is $14.51/HR, which is below average for occupations in the business, finance and administration sector and are close to the average for all intermediate occupations. These wages grew at a below-average rate from 2002 to 2004.