General office clerks key in, edit, proofread, and finalize reports/correspondence. They attend to phone, electronic, and counter questions; open/sort mail, by hand or by computer; and perform other routine office duties.
A. Word processors use word-processing programs to format/type documents. They also proofread documents and perform other duties such as photocopying/filing.
B. Records clerks process, code, classify, store, and retrieve documents using computerized or manual information retrieval systems.
C. Health records technicians classify, code, cross-reference, and store health records/related data in hospitals, clinics, and other health care institutions.
D. Receptionists greet people, schedule appointments, provide information, and perform related clerical duties.
1. Health care and social assistance - 17.0%
2. Public administration - 14.0%
3. Finance and insurance - 8.0%
4. Retail trade - 6.0%
5. Wholesale trade - 5.0%
6. Educational services - 5.0%
7. Administrative and support waste management and remediation services - 5.0%
1. In general, you need a high school diploma and may need to complete additional training related to your area of work.
2. To be a health records technician, you need a two- to three-year college or other program in health records management and certification from the Canadian Health Record Association which allows you to work in all provinces/territories.
3. To be a receptionist, you may need to be bilingual or multilingual to perform your duties.
4. Most recent entrants have a community college diploma, and almost 3 in 10 have an undergraduate unversity degree
2. Computer Basics - Word and Excel
The average hourly wages for Clerical Occupations, General Office Skills is $13.53/HR, which is below average for occupations in the business, finance and administration sector and are below average for all intermediate occupations. These wages grew at an average rate from 2002 to 2004.