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User Support Technicians

What they do?

User support technicians perform some or all of the following duties:

A. Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

B. Consult user guides, technical manuals and other documents to research and implement solutions

C. Emulate or reproduce technical problems encountered by users

D. Provide advice and training to users in response to identified difficulties

E. Provide business systems, network and Internet support to users in response to identified difficulties

F. Collect, organize and maintain a problems and solutions log for use by other technical support analysts

G. Participate in the redesign of applications and other software

Where they find work?

1. Computer systems design and related services - 21.0%
2. Information and cultural industries - 14.0%
3. Public administration - 11.0%
4. Wholesale trade - 8.0%
5. Finance and insurance - 7.0%
6. Administrative and support waste management and remediation services - 7.0%
7. Educational services - 6.0%

What education do I need?

1. Completion of a college program in computer science, computer programming or network administration is usually required.

2. College or other courses in computer programming or network administration are usually required.

3. Certification or training provided by software vendors may be required by some employers.

4. Most recent entrants have a community college diploma.

High School Subject that will help:

1. Math
2. Computer-related courses

What can you expect to make:

The average hourly wages for User Support Technicians is $25.09/HR, which is close to the average for occupations in the natural and applied sciences and related occupations and above average for all technical, professional, and skilled occupations. These wages grew at an average rate from 2002 to 2004.

Average Wage

User Support Technicians wages

Expected Wage by Age

User Support Technicians Wage By Age

Unemployment:

3% of User Support Technicians are unemployed. This rate is close to the average for technical, professional, and skilled occupations.

Unemployment

User Support Technicians Unemployment

Trends in Unemployment

User Support Technicians Trends in Unemployment

Current Job Outlook:

The job outlook for User Support Technicians is considered Average because:

1. Employment grew at an average rate.

2. Hourly wages ($25.09) are above the national average ($18.07), and the rate of wage growth is close to the average.

3. The unemployment rate (3%) is close to the 2004 average (7%).

Future Job Prospects:

Your job outlook will continue to be Average because:

1. Enrolment in the fields of study related to this occupation has increased considerably. This will likely result in a very significant number of graduates over the next few years and could lead to a decrease in employment opportunities. The employment growth rate will likely be about average.

2. The retirement rate will likely be below average, and the number of retiring workers should not contribute significantly to job openings.

3. The number of job seekers will likely exceed the number of job openings.

Highest Concetration:

The highest concentrations User Support Technicians are found in Ontario and Prince Edward Island while the lowest concentrations are in British Columbia, Saskatchewan and Newfoundland.

Unionization Rate:

The unionization rate (28%) is close to the average (32%) for all occupations.

Useful Experience:

1. Project management

2. Team project work

3. Computer skills

Part Time Workers

User Support Technicians Part Time Workers

Part time workers:


6% of User Support Technicians are employed only on a part-time basis. There were 25,900 workers employed in these occupations in 2004, an increase of 44% since 1997.

Age Demographics

User Support Technicians Age Demographics

Age Demographics:


The younger-than-average age (36) of worker will likely result in a below-average retirement rate to 2009.

Self Employed

User Support Technicians Self Employed

Self Employed:


Roughly 10% of User Support Technicians are self-employed. This is considered Average for the industry as a whole.

Men vs Women

User Support Technicians Men vs Women

Men vs Women:


40% of the individuals employed as User Support Technicians are women. Compared to other industries, this is Average.