User support technicians perform some or all of the following duties:
A. Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
B. Consult user guides, technical manuals and other documents to research and implement solutions
C. Emulate or reproduce technical problems encountered by users
D. Provide advice and training to users in response to identified difficulties
E. Provide business systems, network and Internet support to users in response to identified difficulties
F. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
G. Participate in the redesign of applications and other software
1. Computer systems design and related services - 21.0%
2. Information and cultural industries - 14.0%
3. Public administration - 11.0%
4. Wholesale trade - 8.0%
5. Finance and insurance - 7.0%
6. Administrative and support waste management and remediation services - 7.0%
7. Educational services - 6.0%
1. Completion of a college program in computer science, computer programming or network administration is usually required.
2. College or other courses in computer programming or network administration are usually required.
3. Certification or training provided by software vendors may be required by some employers.
4. Most recent entrants have a community college diploma.
2. Computer-related courses
The average hourly wages for User Support Technicians is $25.09/HR, which is close to the average for occupations in the natural and applied sciences and related occupations and above average for all technical, professional, and skilled occupations. These wages grew at an average rate from 2002 to 2004.