The following is a summary of main duties for some occupations in this unit group:
A. Airline passenger and ticket agents help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates, assist pre-boarding passengers and provide information on fares and flight schedules and routes.
B. Airline baggage agents trace lost, delayed or misdirected baggage for customers.
C. Airline cargo agents weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents, trace lost or misdirected cargo and maintain shipping and other records.
D. Airline reservation agents reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems, provide information on airline passengers and process mileage points.
E. Airline station agents complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information and relay operational messages to operations control and downline stations. They also perform duties of ticket, baggage and cargo agents.
F. Airline load planners calculate load weights for compartments of aircraft using charts and computers and plan load to distribute and balance cargo.
1. Transportation and warehousing - 91.0%
2. Administrative and support waste management and remediation services - 7.0%
1. Completion of secondary school is usually required.
2. Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
3. Airline station agents usually require experience as a ticket, baggage or cargo agent.
4. Load planners require a restricted radio operator's licence and usually require airline operations experience.
5. Most recent entrants have an undergraduate university degree.
3. English (Communication)
4. A Second Language
The average hourly wages for Airline Sales and Service Agents is $17.67/HR, which is above average for occupations in the sale and service sector and are close to the average for all intermediate occupations. These wages grew at an average rate from 2002 to 2004.