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Security Guards and Gaming Surveillance Officers - What They Do

Security guards, also called security officers, patrol and inspect property to protect against fire, theft, vandalism, terrorism, and illegal activity. They protect their employer's property, enforce laws on the property, deter criminal activity, and other problems. These workers may be armed. They use various forms of telecommunications to call for assistance from police, fire, or emergency medical services. Security guards write comprehensive reports outlining their observations and activities during their assigned shift. They also may interview witnesses or victims, prepare case reports, and testify in court.

Although all security guards perform essentially the same function, their specific tasks depend on whether they work in a “static,” or stationary, security position or on a mobile patrol. Guards assigned to static security positions usually stay at one location for a specified length of time. These guards must become closely acquainted with the property and people associated with their station and must often monitor alarms and closed-circuit TV cameras. In contrast, guards assigned to mobile patrol drive or walk from one location to another and conduct security checks within an assigned area. They may detain or arrest criminal violators, answer service calls concerning criminal activity or other safety concerns, and issue traffic violation warnings.

The security guard's job responsibilities also vary from one employer to another. In department stores, guards protect people, records, merchandise, money, and equipment. They often work with undercover store detectives to prevent theft by customers or employees, and help apprehend shoplifting suspects prior to the arrival of the police. Some shopping centers and theaters have officers who patrol their parking lots to deter assaults, car thefts, and robberies. In office buildings, banks, and hospitals, guards maintain order and protect the institution's customers, staff, and property. At air, sea, and rail terminals and other transportation facilities, guards and screeners protect people, freight, property, and equipment. Using metal detectors and other identification equipment, they may screen passengers and visitors for weapons and explosives, ensure that nothing is stolen while a vehicle is being loaded or unloaded, and watch for fires and criminals.

Guards who work in public buildings such as museums or art galleries protect paintings and exhibits by watching people and inspecting packages entering and leaving the building. In factories, laboratories, government buildings, data processing centers, and military bases, security officers protect information, products, computer codes, and defense secrets, and check the credentials of people and vehicles entering and leaving the premises. Guards working at universities, parks, and sports stadiums perform crowd control, supervise parking and seating, and direct traffic. Security guards stationed at the entrance to bars and nightclubs, prevent access by minors, collect cover charges at the door, maintain order among customers, and protect patrons and property.

Armored car guards protect money and valuables during transit. They also protect individuals responsible for making commercial bank deposits from theft or injury. They pick up money or other valuables from businesses and transport them to another location. Carrying money between the truck and the business can be extremely hazardous. As a result, armored car guards usually wear bulletproof vests and often carry firearms.

Gaming surveillance officers, also known as surveillance agents, and gaming investigators act as security agents for casino employees, managers, and patrons. Using primarily audio and video equipment in an observation room, they observe casino operations for irregular activities, such as cheating or theft, and monitor compliance with rules, regulations, and laws. They maintain and organize recordings from security cameras, since these are sometimes used as evidence in police investigations. Some casinos use a catwalk over one-way mirrors located above the casino floor to augment electronic surveillance equipment. Surveillance agents occasionally leave the surveillance room and walk the casino floor.

All security officers must show good judgment and common sense, follow directions, testify accurately in court, and follow company policy and guidelines. In an emergency, they must be able to take charge and direct others to safety. In larger organizations, a security manager might oversee a group of security officers. In smaller organizations, however, a single worker may be responsible for all security.

Work Environment
Most security guards and gaming surveillance officers spend considerable time on their feet, either assigned to a specific post or patrolling buildings and grounds. Guards may be stationed at a guard desk inside a building to monitor electronic security and surveillance devices or to check the credentials of people entering or leaving the premises. They also may be stationed at a guardhouse outside the entrance to a gated facility or community and may use a portable radio or cellular telephone to be in constant contact with a central station. Guards who work during the day may have a great deal of contact with other employees and the public. Gaming surveillance officers often work behind a bank of monitors controlling numerous cameras in a casino and thus can develop eyestrain.

Guards usually work shifts of 8 hours or longer and are often on call in case of an emergency. When employers need 24-hour coverage 7 days a week, guards may rotate work schedules for total coverage. In 2008, about 16 percent of security guards and gaming surveillance officers worked part time, and some held a second job as a guard to supplement their primary earnings.

The work usually is routine, but these jobs can be hazardous. Guards must be constantly alert for threats to themselves and the property they are protecting. In 2008, gaming surveillance workers had one of the highest rates of nonfatal on-the-job injuries.

Education & Training Required
Many employers of unarmed guards do not have any specific educational requirements. For armed guards, employers usually prefer individuals who are high school graduates or who hold an equivalent certification.

Many employers give newly hired guards instruction before they start the job and provide on-the-job training. The amount of training guards receive varies. Training is more rigorous for armed guards because their employers are legally responsible for any use of force. Armed guards receive formal training in areas such as weapons retention and laws covering the use of force. They may be periodically tested in the use of firearms.

An increasing number of States are making ongoing training a legal requirement for retention of licensure. Guards may receive training in protection, public relations, report writing, crisis deterrence, first aid, and specialized training relevant to their particular assignment.

ASIS International has written voluntary training guidelines that are intended to provide regulating bodies consistent minimum standards for the quality of security services. These guidelines recommend that security guards receive at least 48 hours of training within the first 100 days of employment. The guidelines also suggest that security guards be required to pass a written or performance examination covering topics such as sharing information with law enforcement, crime prevention, handling evidence, the use of force, court testimony, report writing, interpersonal and communication skills, and emergency response procedures. In addition, they recommend annual retraining and additional firearms training for armed officers.

Some employers prefer to hire security guards with some higher education, such as a police science or criminal justice degree. In addition, there are other programs and courses available at some postsecondary schools that focus specifically on security guards.

Guards who are employed at establishments that place a heavy emphasis on security usually receive extensive formal training. For example, guards at nuclear power plants undergo several months of training before going on duty—and even then, they perform their tasks under close supervision for a significant period of time. They are taught to use firearms, administer first aid, operate alarm systems and electronic security equipment, and spot and deal with security problems.

Gaming surveillance officers and investigators usually need some training beyond high school but not usually a bachelor's degree. Several educational institutes offer certification programs. Classroom training usually is conducted in a casino-like atmosphere and includes the use of surveillance camera equipment. Previous security experience is a plus. Employers prefer either individuals with casino experience and significant knowledge of casino operations or those with law enforcement and investigation experience.

Certifications Needed (Licensure)
Most States require that guards be licensed. To be licensed as a guard, individuals must usually be at least 18 years old, pass a background check, and complete classroom training in such subjects as property rights, emergency procedures, and detention of suspected criminals. Drug testing often is required and may be ongoing and random. Guards who carry weapons must be licensed by the appropriate government authority, and some receive further certification as special police officers, allowing them to make limited types of arrests while on duty. Armed guard positions also have more stringent background checks and entry requirements than those of unarmed guards.

In addition to being licensed, some security guards can become certified. Certifications are not mandatory. ASIS International offers the Certified Protection Professional for security people who want a transferrable validation of their knowledge and skills.

Other Skills Required (Other qualifications)
Most jobs require a driver's license. For positions as armed guards, employers often seek people who have had responsible experience in other occupations or former law enforcement officers.

Rigorous hiring and screening programs consisting of background, criminal record, and fingerprint checks are becoming the norm in the occupation. Applicants are expected to have good character references, no serious police record, and good health. They should be mentally alert, emotionally stable, and physically fit to cope with emergencies. Guards who have frequent contact with the public should have good communication skills.

Like security guards, gaming surveillance officers and gaming investigators must have keen observation skills and excellent verbal and writing abilities to document violations or suspicious behavior. They also need to be physically fit and have quick reflexes because they sometimes must detain individuals until local law enforcement officials arrive.

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