Social and human service assistants help social workers, healthcare workers, and other professionals to provide services to people. Social and human service assistant is a generic term for workers with a wide array of job titles, including human service worker, case management aide, social work assistant, community support worker, mental health aide, community outreach worker, life skills counselor, social services aide, youth worker, psychological aide, client advocate, or gerontology aide. They usually work under the direction of workers from a variety of fields, such as nursing, psychiatry, psychology, or social work. The amount of responsibility and supervision they are given varies a great deal. Some have little direct supervision. For example, they may run a group home. Others work under close direction.
Social and human service assistants provide services to clients to help them improve their quality of life. They assess clients' needs, investigate their eligibility for benefits and services such as food stamps, Medicaid and welfare, and help clients obtain them. They also arrange for transportation, if necessary, and provide emotional support. They monitor and keep case records on clients and report progress to supervisors and case managers.
Social and human service assistants play a variety of roles in the community. For example, they may organize and lead group activities, assist clients in need of counseling or crisis intervention, or administer food banks or emergency fuel programs. In halfway houses, group homes, and government-supported housing programs, they assist adults who need supervision with personal hygiene and daily living tasks. They review clients' records, ensure that they take prescribed medication, talk with family members, and confer with medical personnel and other caregivers to provide insight into clients' needs. Assistants also give emotional support and help clients become involved in community recreation programs and other activities.
In psychiatric hospitals, rehabilitation programs, and outpatient clinics, social and human service assistants work with psychiatrists, psychologists, social workers, and others to help clients master everyday living skills, communicate more effectively, and live well with others. They support the client's participation in a treatment plan, such as individual or group counseling or occupational therapy.
The work, while satisfying, can be emotionally draining. Understaffing and relatively low pay can add to the pressure.
Working conditions of social and human service assistants vary. Some work in offices, clinics, and hospitals, while others work in group homes, shelters, and day programs. Traveling to see clients is required for some jobs. Sometimes working with clients can be dangerous, even though most agencies do everything they can to ensure their workers' safety. Some work in the evening and on weekends.
Education & Training Required
Many employers prefer to hire people with some education beyond high school. Certificates or associate degrees in subjects such as human services, gerontology or one of the social or behavioral sciences meet many employers' requirements. Some jobs may require a bachelor's or master's degree in human services or a related field, such as counseling, rehabilitation, or social work.
Human services degree programs have a core curriculum that trains students to observe patients and record information, conduct patient interviews, implement treatment plans, employ problem-solving techniques, handle crisis intervention matters, and use proper case management and referral procedures. Many programs utilize field work to give students hands-on experience. General education courses in liberal arts, sciences, and the humanities also are part of most curriculums. Most programs also offer specialized courses related to addictions, gerontology, child protection, and other areas. Many degree programs require completion of a supervised internship.
Workers level of education often determines the kind of work they are assigned and the degree of responsibility that is given to them. For example, workers with no more than a high school education are likely to work in direct-care services and helping clients to fill out paperwork. They may receive extensive on-the-job training on how to perform these tasks. Workers with a college degree, however, might do supportive counseling, coordinate program activities, or manage a group home. Social and human service assistants with proven leadership ability, especially acquired from paid or volunteer experience in social services, often have greater autonomy in their work. Regardless of the academic or work background of employees, most employers provide some form of in-service training, such as seminars and workshops, to their employees.
Other Skills Required (Other qualifications)
These workers should have a strong desire to help others, effective communication skills, a sense of responsibility, and the ability to manage time effectively. Many human services jobs involve direct contact with people who are vulnerable to exploitation or mistreatment; so patience and understanding are also highly valued characteristics.
It is becoming more common for employers to require a criminal background check, and in some settings, workers may be required to have a valid driver's license.
Social and Human Service Assistants - What They Do - Page 2