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What is a day in the life of a Customer Service, Information and Related Clerks like?


The following is a summary of main duties for some occupations in this unit group:

A. Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.

B. Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.

C. Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and r

D. Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Career Related Questions

  1. What education do you need to become a Customer Service, Information and Related Clerks?
    1. In general, you usually need a high school diploma and may also need some college or other post-secondary... more
  2. What is the current Job Outlook for a Customer Service, Information and Related Clerks?
    The job outlook for Customer Service, Information and Related Clerks is considered Average because: 1. Employment... more
  3. What is the future Job Outlook for a Customer Service, Information and Related Clerks?
    Your job outlook will continue to be Average because: 1. The employment growth rate will likely be average because... more
  4. How much does a Customer Service, Information and Related Clerks make?
    The average hourly wages for Customer Service, Information and Related Clerks is $14.51/HR, which is below average... more
  5. What is the currently unemployment rate for a Customer Service, Information and Related Clerks"?
    5% of Customer Service, Information and Related Clerks are unemployed. This rate is close to the average for... more
  6. How many Customer Service, Information and Related Clerks are employed part-time?
    16% of Customer Service, Information and Related Clerks are employed only on a part-time basis. There were 155,300... more
  7. How many Customer Service, Information and Related Clerks are self-employed?
    Roughly 0% of Customer Service, Information and Related Clerks are self-employed. This is considered Below average... more
  8. What is the average age of a Customer Service, Information and Related Clerks?
    The relatively high percentage of younger workers suggests more entry-level positions and jobs that may serve as... more