Customer service representatives in this unit group perform some or all of the following duties:
A. Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
B. Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
C. Sell travellers' cheques, foreign currency and money orders
D. Balance daily transactions using computer programs, calculators and adding machines
E. Sort and file deposit slips and cheques
F. Prepare customer statements and other correspondence for mailing
G. Answer enquiries and resolve problems or discrepancies concerning customers' accounts.