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What is a day in the life of a Customer Service Representatives - Financial Services like?


Customer service representatives in this unit group perform some or all of the following duties:

A. Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions

B. Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds

C. Sell travellers' cheques, foreign currency and money orders

D. Balance daily transactions using computer programs, calculators and adding machines

E. Sort and file deposit slips and cheques

F. Prepare customer statements and other correspondence for mailing

G. Answer enquiries and resolve problems or discrepancies concerning customers' accounts.

Career Related Questions

  1. What education do you need to become a Customer Service Representatives - Financial Services?
    1. You must have a high school diploma. 2. You may also need a business college diploma as well as on-the-job... more
  2. What is the current Job Outlook for a Customer Service Representatives - Financial Services?
    The job outlook for Customer Service Representatives - Financial Services is considered Average because: 1.... more
  3. What is the future Job Outlook for a Customer Service Representatives - Financial Services?
    Your job outlook will continue to be Average because: 1. The employment growth rate will likely be average because... more
  4. How much does a Customer Service Representatives - Financial Services make?
    The average hourly wages for Customer Service Representatives - Financial Services is $13.85/HR, which is below... more
  5. What is the currently unemployment rate for a Customer Service Representatives - Financial Services"?
    3% of Customer Service Representatives - Financial Services are unemployed. This rate is below the average for... more
  6. How many Customer Service Representatives - Financial Services are employed part-time?
    35% of Customer Service Representatives - Financial Services are employed only on a part-time basis. There were... more
  7. How many Customer Service Representatives - Financial Services are self-employed?
    Roughly 0% of Customer Service Representatives - Financial Services are self-employed. This is considered Below... more
  8. What is the average age of a Customer Service Representatives - Financial Services?
    The relatively high percentage of younger workers suggests more entry-level positions and jobs that may serve as... more