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Library, Correspondence and Related Information Clerks
What they do?
Library clerks issue, receive, sort, and shelve books and assist with other clerical activities.
A. Advertising clerks, correspondence clerks, editorial assistants, publication clerks, and proofreaders perform specific clerical duties for newspapers, publishing firms, and other organizations.
B. Customer service clerks and call centre agents respond to customers' questions/complaints, receive payments, and perform related clerical activities for retail, insurance, and other organizations.
C. Information clerks provide information on services, schedules, rates, and other matters in response to telephone and in-person questions.
D. Survey interviewers contact individuals to collect data for market research, public opinion polls, and other purposes.
E. Statistical clerks code and compile interview/other data, and conduct routine analyses of data.
Where they find work?
1. Information and cultural industries - 16.0%
2. Public administration - 16.0%
3. Retail trade - 15.0%
4. Administrative and support waste management and remediation services - 10.0%
5. Finance and insurance - 8.0%
6. Wholesale trade - 6.0%
7. Transportation and warehousing - 4.0%
What education do I need?
1. Depending on your chosen job in this field, you'll have different educational requirements.
2. To be a library clerk, you usually need a high school diploma, and with additional experience and post-secondary education related to library science, you may move up the ranks to a more senior position.
3. To be an advertising clerk, correspondence clerk, editorial assistant, publication clerk or proofreader, you must have a high school diploma. You may need additional courses or a university degree in writing, journalism or a related field, and previous clerical or administrative experience.
4. To be a customer service clerk, information clerk or call centre agent, you usually need to finish high school and have some clerical or sales experience. You may also need some college or other post-secondary education.
5. With experience as an advertising and correspondence clerk, customer service clerk or information clerk, you may move up the ranks to become a supervisor.
6. To be a survey interviewer or statistical clerk, you may need a high school diploma and experience with computers. You usually receive on-the-job training, and you may also need a driver's licence.
7. Many recent entrants have either an undergraduate university degree or a community college diploma.
High School Subject that will help:
1. Computer Basics - Word and Excel
2. English
3. Business
4. French
What can you expect to make:
The average hourly wages for Library, Correspondence and Related Information Clerks is $14.24/HR, which is below average for occupations in the business, finance and administration sector and are close to average for all intermediate occupations. These wages grew at a below-average rate from 2002 to 2004.
Average Wage
Expected Wage by Age
Unemployment:
7% of Library, Correspondence and Related Information Clerks are unemployed. This rate is close to the average for intermediate occupations.
Unemployment
Trends in Unemployment
Current Job Outlook:
The job outlook for Library, Correspondence and Related Information Clerks is considered Average because:
1. Employment grew at an above-average rate.
2. Hourly wages ($14.24) are below the average ($18.07), and the rate of the wage growth is also above average.
3. The unemployment rate (7%) is close to the 2004 average (7%).
Future Job Prospects:
Your job outlook will continue to be Average because:
1. The employment growth rate will likely be average because organizations should continue to require on-line assistance to clients.
2. Although the retirement rate will likely be average, the number of retiring workers should contribute to job openings.
3. The number of job seekers will likely match the number of job openings.
Highest Concetration:
The highest concentrations (per 10,000 people) of library, correspondence and related information clerks are found in Nova Scotia and New Brunswick while the lowest concentrations are in Newfoundland and Saskatchewan.
Unionization Rate:
The unionization rate (30%) is close to the average (32%) for all occupations.
Useful Experience:
1. Computer literacy
2. Customer service
3. Communication skills
Part Time Workers
Part time workers:
23% of Library, Correspondence and Related Information Clerks are employed only on a part-time basis. There were 191,000 workers employed in these occupations in 2004, an increase of 150% since 1997.
Age Demographics
Age Demographics:
The relatively high percentage of younger workers suggests more entry-level positions and jobs that may serve as stepping stones in a career. Despite an expected older-than-average worker (35), the retirement rate to 2009 will likely be average because they also tend to retire at a later age (60).
