Hotel front desk clerks perform some or all of the following duties:
A. Maintain an inventory of vacancies, reservations and room assignments
B. Register arriving guests and assign rooms
C. Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
D. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
E. Present statements of charges to departing guests and receive payment.
1. Completion of secondary school or equivalent is usually required.
2. Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
3. Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.
4. Most recent entrants have a community college diploma.
3. English (Communication)
4. A Second Language
The average hourly wages for Hotel Front Desk Clerks is $10.22/HR, which is below average for occupations in the sale and service sector and are below average for all intermediate occupations. These wages grew at an average rate from 2002 to 2004.