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Hotel Front Desk Clerks
What they do?
Hotel front desk clerks perform some or all of the following duties:
A. Maintain an inventory of vacancies, reservations and room assignments
B. Register arriving guests and assign rooms
C. Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
D. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
E. Present statements of charges to departing guests and receive payment.
What education do I need?
1. Completion of secondary school or equivalent is usually required.
2. Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
3. Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.
4. Most recent entrants have a community college diploma.
High School Subject that will help:
1. Business
2. Geography
3. English (Communication)
4. A Second Language
What can you expect to make:
The average hourly wages for Hotel Front Desk Clerks is $10.22/HR, which is below average for occupations in the sale and service sector and are below average for all intermediate occupations. These wages grew at an average rate from 2002 to 2004.
Average Wage
Expected Wage by Age
Unemployment:
6% of Hotel Front Desk Clerks are unemployed. This rate is close to the average for intermediate occupations.
Unemployment
Trends in Unemployment
Current Job Outlook:
The job outlook for Hotel Front Desk Clerks is considered Below Average because:
1. Employment grew at an average rate.
2. Hourly wages ($10.22) are below the average ($18.07), and the rate of wage growth is close to the average.
3. The unemployment rate (6%) is close to the 2004 average (7%).
Future Job Prospects:
Your job outlook will continue to be Below Average because:
1. The employment growth rate will likely be close to the average.
2. Although the retirement rate will likely be average, the number of retiring workers should contribute to job openings.
3. The number of job seekers will likely match the number of job openings.
Highest Concetration:
The highest concentrations are found in Alberta and Prince Edward Island while the lowest concentrations are in New Brunswick and Newfoundland.
Unionization Rate:
The unionization rate (13%) is below the average (32%) for all occupations.
Useful Experience:
1. Dealing with the public
2. Customer service
3. Computer use
Part Time Workers
Part time workers:
22% of Hotel Front Desk Clerks are employed only on a part-time basis. There were 22,200 workers employed in these occupations in 2004, an increase of 33% since 1997.
Age Demographics
Age Demographics:
The relatively high percentage of younger workers suggests more entry-level positions and jobs that may serve as stepping stones in a career. Despite an expected older-than-average worker (37), the retirement rate to 2009 will likely be average because they also tend to retire at a later age (58).
